Support Policy

DRAFT.

• Channels: email (address on the Support page) and the Sky Terminal Telegram bot.
• Payment issues: include your invoice reference (SKY-…) and, if you paid, the transaction hash. Never send private keys or seed phrases — we will never ask for them.
• Response targets: [to be set by the founder, e.g. within 24 hours on business days].
• Account recovery: sign in with any other linked login method. If you lost access to all of them, we verify ownership through a previously linked identity before making changes; we never move a membership on an unverified claim.
• Security reports: report vulnerabilities via the support email with "Security" in the subject.